DB Schenker Quality Management pursues three key goals in order to ensure full customer satisfaction at the European level. Absolute reliability is one of the results.

DB Schenker’s aims in quality managements are targeted at ensuring one thing above all: that a profitable and pleasing business relationship is not suddenly and displeasingly ended.

Our standardized processes, defined network rules and continuous improvement programs form the basis for attainment of these goals.

It was against the background of these considerations that DB Schenker formulated its three fundamental principles which are applied throughout the company:  

• Shipments must be delivered within the agreed time
• Shipments must be delivered in good condition and in the right quantity
• The invoice must be sent at the correct time, and must contain the correct